Shipping policy
Shipping Policy
At DONTMINDUS.®, we are committed to delivering your orders as quickly and efficiently as possible. Please review the following details regarding our shipping process:
1. Shipping Carriers
We use all major carriers, including UPS, FedEx, DHL, and USPS, to ensure reliable delivery of your order. The specific carrier used will depend on your location and the shipping method chosen at checkout.
2. Processing Time
All orders are processed and shipped within 7-10 business days after purchase, excluding weekends and holidays. You will receive an email confirmation once your order has shipped, including tracking information.
3. Shipping Costs
- Shipping costs vary depending on your location and the size of your order. The final shipping cost will be displayed at checkout.
- Free shipping is available for orders over chosen amount.
4. Delivery Times
- Standard Shipping: Delivery times vary depending on your location. Domestic orders generally take between 5-10 business days after shipping, while international orders may take 10-20 business days.
- Express Shipping: For faster delivery, express shipping options are available at an additional cost, with delivery times ranging from 3-8 business days after shipping, depending on your location.
5. Tracking
Once your order has shipped, you will receive an email with the tracking information. You can use the tracking number to monitor your shipment's progress.
6. International Shipping
We ship to all countries worldwide. However, please be aware that international customers are responsible for any customs duties, taxes, or import fees that may apply. These charges vary depending on your country’s regulations and are not included in the shipping cost.
7. Lost or Delayed Packages
If your package is lost, delayed, or damaged in transit, please contact the courier directly using the tracking information provided. Unfortunately, DONTMINDUS.® is not responsible for lost or stolen packages, but we will do our best to assist you in resolving any issues with the courier.
8. Preorders Chargebacks
All preorder transactions are subject to our chargeback policy. If a chargeback is initiated before the preorder period of 40 business days, it will be automatically overturned. This policy ensures that customers understand the terms of preorder purchases and the timeline for product delivery.
9. Preorders Shipping
All items purchased through our preorder system will be shipped within 40 business days from the end of the preorder period. Please note that shipping times may vary based on product availability and demand. We will keep customers informed of any changes to the shipping timeline. By placing a preorder, you agree to these terms.
10. Customs Fees Notice
Please be aware that any customs fees, duties, or taxes incurred during the shipping process are the responsibility of the buyer. We are not liable for any additional charges that may arise upon arrival in your country. We recommend checking with your local customs office for details regarding potential fees before placing your order. Thank you for your understanding!
11. Contact Us
For any questions about shipping, feel free to contact our customer service at info@dontmindus.shop. We’re here to help!